1. How can I send a Western Union Money Transfer?
Visit any Poštová banka, a.s. location or call us at +421 2 59 60 9999.
2. What do I need to conduct/complete a Western Union Money Transfer?
To do so, you don´t need to open an account in Poštová banka, a.s. You simply need to present relevant ID and cash you wish to send.
Other relevant conditions, if applicable, are stated in „Terms and conditions".
3. To which countries am I able to send a Western Union Money Transfer?
Customers can send money to over 400,000 Agent locations in more than 200 countries and territories. Service is not available to restricted countries.(visit
www.westernunion.com of call Western Union HOTLINE +421 2 59 60 9999 for further details)
4. How does my receiver pick up their Western Union Money Transfer? What do they need?
To pick money up, your receiver will need to complete and sign a "To Receive Money" form at any Western Union Agent location in his country. He will need to provide proper identification or answer a test question. In some cases, your receiver may be required to provide the MTCN (Money Transfer Control Number). The agent will than pay the transfer amount to your receiver. Other conditions may apply locally.
5.What are Western Union Agent locations?
Western Union Agent locations are independent businesses that provide money transfer service to their customers on behalf of Western Union. Poštová banka, a.s. is a Western Union Agent servicing Clients within its locations.
6. Where can I find Western Union agent locations?
Western Union agent locations can be found at:
www.westernunion.com/agentLocator 7. What is a MTCN (Money Transfer Control Number)?
A Money Transfer Control Number is a tracking number generated once you have successfully completed a Western Union Money Transfer.
8. What do I do with my Money Transfer Control Number (MTCN)?
You should provide your receiver with the MTCN as they may need this to pick up their funds. The MTCN will also be required when you or your receiver calls Western Union for assistance or to track the status of your transfer.MTCN is highly confidential and Sender should never give it away to any third party.
9.How quickly will the funds be available to my receiver?
Generally, funds are available within several minutes after sending the money transfer.
10.Is there any way to know the status of a money transfer?
Check the status online on
www.westernunion.com You will need the MTCN (Money Transfer Control Number) to track the transfer.
11. How can I change or cancel a Western Union Money Transfer?
Visit Poštová banka, a.s. location, you will need to present your copy of the „Zasielanie peňazí/To send" form, and a valid ID and follow the procedure stated in Terms and Conditions.